NEED
To find a cost-effective way to help companies of all sizes determine if Qwest’s
off-premise central office switching services meet business requirements more cost
effectively than on-premise telephone switching equipment (PBX)
CHANNELNET SOLUTION
An interactive program that steps customers through a set of qualifying questions
so they can decide whether to buy equipment or lease Qwest’s services. The solution
allows customers to configure a custom version of Qwest’s off-premise services and
compare its cost to that of a comparable PBX system. Customer information is transmitted
via lead management to the appropriate sales person or call center representative
to follow up and close the sale.