Southeast Toyota Finance and World Omni Financial Corp. Launch Self
Service Web Sites for Motor Vehicle Finance and Lease Customers
Deerfield Beach, Florida (April 2009) - Southeast Toyota Finance and World Omni Financial
Corp. (World Omni) today announced the launch of its new consumer Web sites, http://www.setf.com/
Through these sites, customers can more easily service their vehicle finance accounts
online. They can also:
- View statements
- Pay bills
- Obtain a payoff quote
- Learn about the end-of-lease process, including scheduling an inspection
- Extend payments for up to two months
Additionally, customers can now go green and select "paperless" statement options.
They can elect to receive emails advising them when their statements are ready for
viewing instead of them mailed.
The sites not only give customers 24-hour access to their account information, they
also save the company money by shifting tasks from call centers to the self-service
environment of the Web. Call center associates may now focus on handling more complex
customer questions and transactions.
"We are pleased with the early results and metrics from our new Web sites," said
Charles Gordon, vice president, portfolio management office, World Omni. "It is
not only easier for our customers to do business with us, but we have been able
to reduce costs and improve efficiencies in our call centers. Since the launch we
have seen the number of payments made online almost double – and that is one key
measurement of success."
Both sites were developed and are hosted by ChannelNet (www.channelnet.com),
the leading provider of multi-channel solutions for the automotive and financial
"The real value of self-service on the Web for the financial services industry is
customer retention," said Paula Tompkins, ChannelNet CEO and Founder. "Our solution
for Southeast Toyota Finance and World Omni works to draw customers in and build
loyalty. Targeted promotions and offers prompt customer action and help generate
About World Omni
World Omni Financial Corp. (www.worldomni.com) is a diversified financial
services company headquartered in Deerfield Beach, Fla. It provides financial products
and services to consumers, dealers, and lenders. World Omni has maintained its Standard
& Poor’s STRONG auto servicer rating since 2004, the highest rating possible for
a motor vehicle finance and lease servicer. World Omni is a subsidiary of JM Family
Enterprises, Inc. (JM Family) (www.jmfamily.com), a diversified automotive
corporation ranked by Forbes magazine as the 23rd-largest privately held company
in the United States. JM Family is currently ranked No. 33 by FORTUNE® as one of
the 100 Best Companies to Work For, its 11th consecutive year on the list. The company
is also ranked No. 7 on Computerworld’s list of "100 Best Places to Work in IT."
For 25 years ChannelNet has been the leading provider of multichannel marketing
solutions for the home improvement, automotive, retail, and financial services industries.
ChannelNet’s patented software, SiteBuilder™, allows customers to conduct research
online and complete transactions either online, at a store, through a call center,
or on a mobile device. ChannelNet has created thousands of solutions for hundreds
of companies worldwide including BMW, Hunter Douglas, Ford Motor Company, Benjamin
Moore Paints, Hyundai, Kia, Saks Fifth Avenue, Volkswagen, College Pro, World Omni
Financial Corp., California Closets, Harman Kardon, Motorola, Hallmark, and many
others. ChannelNet is a privately held company based in Sausalito, California and
Detroit, Michigan. ChannelNet’s solutions include networks of corporate, brand and
sales channel web sites, personalized microsites, guided selling tools, and communication
portals. Visit www.channelnet.com for more information, and follow frequent updates
on Twitter (@channelnet) and Facebook (ChannelNet).